Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a NOC Engineer and be part of an innovative telecommunications company that's transforming customer service. If you have a passion for wireless networking and want to be part of a respected company offering local and international projects, professional networking, and recognition – You’re in the right place! Why Join? Huge progression opportunities with the company tripling their size in under 5 years, Lead Engineer or Project Management are all developing in the business! You’ll have the chance to engage with regular training sessions and events to excel your technical skills Being able to contribute to sustainable projects making a real-world impact Main Responsibilities: Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed. Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions. Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently. Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions. What we’re looking for? An understanding of RF theory Basic IP addressing & log file understanding. Exceptional customer experience delivery You do not have to have experience in all of the above so still reach out if you meet some of the requirements and well have a chat! This is a full-time position Monday to Friday working usually 9–5.30pm in Blackburn or Harrogate (you choose) , with 1 out of every 3 weekends working Saturday.
